If the action was "Submit" or "Approve," the workflow likely failed. Navigate to the screen. Query your document. Click the View Action History button. Check for Workflow Errors or PO_REQ_SUBMIT failures.
The table below shows which actions are generally compatible with each document status:
Navigate to or use the PO Document Analysis tool. app-po-14160 document action not completed successfully
: Navigate to Receiving > Transaction Status Summary to see if any records are stuck for that PO. Clearing these records often resolves the block.
Here are the specific system-level factors that can contribute to a bug-driven occurrence of this error: If the action was "Submit" or "Approve," the
APP-PO-14160: Document action not completed successfully is a generic Oracle Purchasing message indicating that a requested action (such as canceling or closing a document) has failed. This often occurs because the document's current status is incompatible with the action you are trying to perform. Oracle Communities Common Causes Incompatible Status
By following the systematic troubleshooting approach outlined in this guide—first identifying the document status, then applying the appropriate corrective action, and finally escalating to patches or support if needed—you can resolve this error efficiently and get your procurement workflows back on track. Click the View Action History button
This information helps IT support.
The PO line or shipment is currently being used in another transaction (e.g., in the middle of a receiving transaction, or in a pending invoice interface).
Regularly apply cumulative updates and recommended patches for the Oracle Purchasing module to resolve known bugs causing workflow deadlocks.
