The map isn't just for viewing. The you can take is reporting your specific address. BTES’s system uses this data to isolate the fault. Even if your neighbor has power, report your outage via the map’s embedded form. This triggers an individual smart-meter alert to the command center.

The cornerstone of BTES’s outage management is its automated phone system. Customers can call —that is (423) 968‑BTES—to report an outage. This system uses caller ID technology to automatically identify your phone number, match it with your service address, and log the outage in BTES’s database. It helps crews quickly pinpoint where the problem is located and reduces the time needed to dispatch repair teams.

Always assume a downed line is live and dangerous.

BTES provides an interactive outage map on their official website and mobile app. This tool is designed to give customers real-time information regarding electrical service interruptions. It is the "top" resource for residents because it is updated automatically by BTES's Advanced Metering Infrastructure (AMI).

A: Yes, but only share the public link from BTES.net, not a screenshot. Screenshots go stale within 15 minutes, leading to misinformation.

: Log into My Account to ensure your phone number is correct for automated reporting.

Yes. The app is available for download on both iOS and Android devices. It allows you to manage your account, view your bill, and most importantly, report and track power outages with a single tap.

The accuracy of any outage map comes down to the underlying GIS data. BTES operates a 280-square-mile service area. Using modern GIS mapping integrated with their Advanced Distribution Management Systems, they can pinpoint the exact transformer or section of line causing the problem. When you combine this technology with automated outage detection, the BTES outage map is highly accurate and updates in near-real-time. However, in the first few moments of a large event, it may take a few minutes for all data to sync and display fully.

The power outage map is an interactive tool that displays the location and status of power outages in BGE's service area. Here's how to navigate the map:

Local residents, businesses, emergency services, and media use the map to check whether outages affect them, plan around outages, verify restoration progress, and report new outages.

Mobile Access: The map is mobile-responsive, allowing you to check status updates from your smartphone using cellular data if your home Wi-Fi is down.